Policies
Updated as of 4/26/2022
Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our Website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, MasterCard, and Discover for booking an appointment.
Cancellations
As a courtesy to our providers, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.
Pricing & Prepayments
Pricing for services changes month to month. If you see a price that you like, you can prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s). To prepay, email [email protected] or call our business line, 972-474-3400, with the items and quantities you’d like to purchase. If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds
If you would like to return your purchased skincare product, return the item in its original packaging unopened within 10 days of purchase. If you purchase a product that is not suitable for your skin, you must return the opened product within 10 days of purchase for refund or exchange. We do not accept returns or exchanges on gift cards. To request a refund or exchange, email [email protected] and include your receipt.
Prepayments are refundable within ten days of purchase. Services received can not be refunded.
Consultations
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.
There is a limit of 2 free consultations per person per 365 days.
Referrals
If you refer a friend or family member to MedSuite, you will receive a $15 credit toward your next service. All referral credits will be issued to you once the client is treated.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we strongly advise that parents or guardians make other arrangements for children while receiving their services. Children who visit MedSuite during their parents’ appointments, or children who are unattended in the waiting area, can pose a health and safety risk due to the nature of our business. An adult must accompany children under the age of 18 receiving services.
Please understand that our concern is for the safety of your child. We hope you will aid us in keeping MedSuite in a safe environment. Don’t hesitate to get in touch with us if you have concerns or questions about this policy at [email protected].
Pet Policy
For the health and safety of our clients, MedSuite has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to MedSuite at Castle Hills. Only working service dogs are permitted.
This No-Pets policy applies to:
- Pets
- Emotional Support Animals
- Comfort Animals
- Therapy Animals
MedSuite at Castle Hills complies with the Americans with Disabilities Act (ADA), allowing access for all individuals to public places; therefore, we allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals must be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.
Thank you for your cooperation and consideration of all our clients.
Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email to [email protected]. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.
These terms remain in effect after your account is disabled.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.
No Result Guaranteed
Payments rendered are for the procedure(s) performed and not for any specific result. There can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Results will vary and include the possibility of no results. Additional treatments may be necessary at an additional cost to achieve optimal outcomes.
Right of Refusal
MedSuite reserves the right to refuse treatment and/or dismiss a patient at any time at its discretion. Not everyone will be a candidate for certain services or procedures, and it is at the full discretion of the physician to determine whether an individual is a suitable candidate for services.
To ensure the best experience for all MedSuite clients and team members, clients who exhibit disruptive or aggressive behavior or have a history of no-showing appointments may be denied the opportunity to schedule treatments.